VP – Head of Consumer Protection Governance

Job Details

Job Role:

Strategic oversight and culture

• Provide strategic oversight on Consume Protection (CP), ensuring that the bank’s policies and practices align with relevant regulations and the bank’s aspirations in relation to CP
• Work towards embedding CP principles in all relevant aspects of the bank’s operations
• Continuously assess and recommend improvements to the bank’s CP practices, based on feedback, monitoring efforts, and reviews of the outcomes of audits and compliance reviews
• Ensure there is a focus on CP in relevant strategic forums
• Review the content and effectiveness of CP related training and awareness programs

Policy development and oversight

• Maintain the mapping of policies and procedures to the CP regulations and standards and review changes to these documents in the spirit of CP
• Work closely with relevant stakeholders to integrate these policies and procedures into their operations
• Develop, update, and ensure the implementation of CP policies and procedures across the bank

Monitoring and reporting

• Independently monitor the effectiveness of CP measures across the bank and report on performance against set metrics. This includes identifying trends to pre-emptively address systemic issues in collaboration with risk management
• Oversee the process for managing and escalating significant CP incidents, understand the root cause issues and recommend corrective strategies
• Lead and coordinate formal reporting to the board or senior management relating to CP (including the annual CP report)

Stakeholder engagement

• Act as the central point of contact for any CP related queries or reviews regulatory bodies on matters relating to CP ensuring alignment with compliance