Head of Quality Assurance

Job Details

Job Purpose

Manage operations support to all business activities of the Bank by implementing necessary processes to improve the quality & operational efficiency of delivery by implementing continuous improvement initiatives.

―  Review bank-wide delivery processes to ensure smooth workflow, reduce turnaround times and achieve efficiency and cost benefits

―  Act as a catalyst for change and continuous improvement in performance and quality

―  Lead bank-wide development of SOPs to make business processes more efficient

―  Lead the amendment of the existing SOPs to improve the operation efficiency

―  Manage the process improvement review to increase customer satisfaction

―   Define an organizational structure for the department to ensure optimal utilization of resources and communication across staff

―           Maintain a regularly updated MIS and Internal Share Point to have easy access to data and ensure the efficiency of bank-wide processes

Education :

― Required: Bachelor’s degree in Banking, Economics, or related fields.

― Preferred: Master’s degree in Banking and Finance, Management, etc.

Experience :

― Required: Total of 10+ years of experience in banking and similar fields, out of which 3 years should be at a Management / Executive level

―  Preferred: Experience in and knowledge of the GCC market